We collect only the information you give us directly — your name, email, phone number, and delivery address — when you place an order, request a quote, or contact our team. We use it to process your order, answer your questions, and send you the price lists you ask for. Nothing more.
We never sell your information to anyone. We share order details only with the shipping carriers needed to deliver your instruments. You can ask us to delete your information at any time by emailing [email protected].
This site uses your browser's local storage to remember your cart and wishlist between visits. That information stays on your device and is not sent to our servers unless you complete an order.
By ordering from United Surgical, you agree to provide accurate delivery and contact information so we can fulfill your order correctly. Prices shown are direct factory rates in USD and may change without notice for large or custom orders — we'll always confirm final pricing with you before dispatch.
All instruments are manufactured to ISO 13485:2016, CE, and cGMP standards. Placing an order does not guarantee stock availability; if an item is out of stock, we will contact you with an expected lead time or a substitute option.
Payment terms are confirmed directly with our export desk after your order is received — by WhatsApp, email, or bank transfer, depending on what works best for your institution.
Orders are inspected, cleaned, and dispatched within 24–48 hours of confirmation. We ship worldwide via DHL and FedEx Express with tracking. Transit times vary by destination; contact us for a delivery estimate.
Worldwide shipping is $50 USD per order below $500 USD, and free on orders of $500 USD or more. The final shipping charge is shown at checkout.
Returns are accepted within 30 days of delivery. Instruments must be unused and in their original packaging for hygiene and safety reasons. If an instrument arrives damaged, defective, or not as described, contact us within 30 days for a refund or replacement.
Contact [email protected] before sending a return so we can provide the return address and confirm any return postage arrangements.
Custom or bulk hospital orders may have different lead times, which we will confirm with you directly before you place the order.
Direct wholesale export quotes delivered to your email within 24 hours.
